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Privacy Policy

Effective Date: 16/09/2025

At Rebound Lab ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and store your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

1. Who We Are

We provide a range of health, fitness, and wellbeing services including:

  • Instructor training and certification programmes

  • Group classes, workshops, and private coaching

  • Fitness holidays and wellness retreats under Fit Escape

  • Public events, parades, and festivals

  • Online platforms and communication channels

Our operations are based in the UK, with occasional international retreats and events.

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2. Information We Collect

We may collect and process the following categories of personal information:

  • Identity Data – full name, date of birth, gender

  • Contact Data – email address, phone number, home address, emergency contact details

  • Application & Booking Data – training or event preferences, fitness background, travel details, accommodation requests, insurance information, passport/visa details (if required for retreats)

  • Health & Accessibility Data (special category data, voluntarily provided) – medical disclosures, allergies, dietary needs, accessibility requirements

  • Technical Data – IP address, browser type, and interactions with our website(s)

  • Marketing & Communications Data – preferences in receiving updates, newsletters, and offers from us

We will only request sensitive data (e.g. medical or dietary information) where it is necessary for your safety or to meet your participation needs.

 

3. How We Collect Your Data

We collect data in the following ways:

  • Through online booking or application forms on our website(s)

  • Via email, phone, messaging platforms (e.g. WhatsApp, Facebook, Instagram)

  • Through third-party ticketing or booking platforms for events/retreats

  • In person at classes, retreats, events, festivals, or promotional activities

  • Through social media interactions and referrals

 

4. Why We Collect Your Data

We collect and use your personal data to:

  • Process bookings for training, retreats, events, and festivals

  • Manage your participation, travel, and accommodation arrangements

  • Ensure health, safety, dietary, and accessibility requirements are met

  • Issue certifications, confirmations, and receipts

  • Respond to your queries, feedback, or customer service requests

  • Send you updates, marketing materials, or special offers (with your consent)

  • Comply with legal and regulatory obligations

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5. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

  • Consent – where you opt in to receive marketing or voluntarily provide health/dietary data

  • Contractual necessity – to deliver the services you have booked (e.g. training, retreat, or event)

  • Legal obligation – to comply with tax, health, and safety requirements

  • Legitimate interest – to manage and improve our services and communications

 

6. How We Store and Protect Your Data

Your data is stored securely, using password-protected systems and encrypted databases where applicable. We restrict access to personal data to only those who need it to carry out their duties.

We will retain your data only as long as necessary for the purposes set out in this policy, or as required by law.

 

7. Sharing Your Data

We do not sell or rent your data to third parties. We may share your data with:

  • Certified trainers, contractors, and team members for administrative and event purposes

  • Accommodation, catering, or transport providers for retreats and holidays (only what is necessary)

  • Event and festival co-organisers or venue hosts (for entry and safety requirements)

  • IT, website, and email service providers (e.g. Google, Meta, booking platforms)

  • Legal, insurance, or health authorities if required by law

We require all partners and suppliers to handle your data securely and in compliance with applicable laws.

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8. International Data Transfers

If we host retreats or events abroad, or use international service providers, your data may be transferred outside the UK. In such cases, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or UK adequacy regulations) to protect your information.

 

9. Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time (e.g. for marketing or sensitive data)

  • Object to or restrict certain types of processing

  • Request data portability in some circumstances

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at:
📧 reboundlab.uk@gmail.com

 

10. Marketing Communications

You will only receive marketing communications from us if you have opted in. You can unsubscribe at any time by clicking “unsubscribe” in our emails or contacting us directly.

Marketing may include updates about:

  • Training programmes

  • Events, festivals, and parades

  • Fitness holidays and retreats

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10. Changes to This Privacy Policy

We may update this policy from time to time. Updated versions will be posted on our website(s) with a new effective date. Continued use of our services after updates indicates acceptance of the revised policy.

 

11. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact us:

Rebound Lab & Fit Escape
📍 United Kingdom
📧 reboundlab.uk@gmail.com
🌐 www.reboundlab.co.uk
📱 Social media: Rebound Lab Official​​

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